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Legacy Property Management SV📞

24/7 Maintenance Coordination

Fast, reliable, and fully documented property maintenance

Maintenance You Can Count On

Property maintenance doesn't stop at 5pm. Our 24/7 emergency hotline and network of licensed, insured vendors ensure your property is protected around the clock. With 2-hour average emergency response times and complete photo documentation, you'll have peace of mind knowing your investment is in expert hands.

2hrs

Avg Emergency Response

24/7

Emergency Hotline

50+

Vetted Vendors

100%

Photo Documentation

24/7 Emergency Maintenance

We're always available when you need us most

Emergency Hotline

408.888.2024 - Direct line to on-call manager 24/7/365

Always Available

What Qualifies?

Flooding, gas leaks, no heat/AC extremes, security breaches, fire/smoke damage

Immediate Response

Response Time

Manager dispatched within 1 hour, vendor on-site within 2-4 hours for true emergencies

Average: 2 hours

Maintenance Priority System

Emergency Priority

Response Time: 1-2 hours

Level 1

Examples:

Flooding, gas leak, no heat in winter, no AC over 85°F, fire/smoke damage, major security breach

Process:

On-call manager notified immediately → Vendor dispatched → Owner updated in real-time

Urgent Priority

Response Time: 24-48 hours

Level 2

Examples:

Plumbing issues, appliance failures, electrical problems, HVAC malfunctions, pest infestations

Process:

Ticket created → Vendor scheduled within 24hrs → Owner notification → Repair completed

Routine Priority

Response Time: 3-7 days

Level 3

Examples:

Minor repairs, cosmetic issues, non-urgent maintenance, preventive maintenance, landscaping

Process:

Ticket logged → Multiple vendor quotes if needed → Owner approval → Scheduled repair

Preventive Priority

Response Time: Scheduled

Level 4

Examples:

HVAC servicing, gutter cleaning, smoke detector checks, landscaping maintenance, seasonal prep

Process:

Annual schedule created → Owner approval → Vendors booked in advance → Regular completion

Licensed & Insured Vendor Network

We maintain relationships with 50+ pre-screened, licensed, and insured vendors across all trades. Every vendor is vetted for quality, reliability, and fair pricing.

Our Vendor Categories

Plumbing
Electrical
HVAC
Appliance Repair
Landscaping
Pest Control
Roofing
Painting
Flooring
General Contractors
Cleaning
Locksmith

Vendor Requirements

  • Valid contractor license (verified annually)
  • General liability insurance ($1M+ coverage)
  • Workers compensation insurance
  • Business license and tax ID
  • Background check completed
  • 3+ years experience minimum
  • References from other properties
  • Competitive, transparent pricing

Complete Photo Documentation

Every maintenance request includes comprehensive photo documentation - before, during, and after work completion. This protects both you and your tenants, provides proof of work quality, and creates a complete property maintenance history.

1

Before Photos

Tenant uploads photos with initial maintenance request showing the problem. Vendor takes additional photos upon arrival.

2

During Work

Vendor documents any hidden issues discovered, parts replaced, and work in progress for transparency.

3

Completion Photos

Final photos showing completed work, cleaned work area, and quality verification before closing work order.

Owner Approval Thresholds

Under $500 - Auto-Approved

We handle immediately without owner approval to prevent damage escalation. You're notified after vendor is dispatched.

Examples: Minor plumbing repairs, appliance service calls, pest control, lockouts, small electrical fixes

$500 - $2,000 - Quick Approval Required

We send you photos, vendor quotes, and our recommendation. You have 4 hours to approve or request alternatives.

Examples: Water heater replacement, major appliance replacement, HVAC repairs, flooring repairs

Over $2,000 - Full Approval Process

Multiple vendor quotes, detailed scope of work, timeline, and payment schedule. Full consultation before proceeding.

Examples: Roof repairs, HVAC replacement, foundation work, major renovations, structural repairs

Experience Professional Property Maintenance

24/7 emergency response, licensed vendors, complete documentation, and peace of mind.

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